5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have an image in your mind of what their contract security force will look like, but too often what they get is not what they envisioned. What we have discovered is that almost all security guard businesses are capable of providing the service that property managers want, but too often do not due to a lack of ongoing quality management processes.
Security guard businesses are unlike any vendor that a home manager usually hires. If you employ a painter, then you can see whether or not they do their jobs by taking a look at the walls. However, when you employ a security guard company, how often can you see if the protector organization is performing their job including running background checks and drug screenings, providing good training for your own guards, and efficiently tracking and supervising your guards. In most cases they probably are, but it’s important to employ a method of verification and quality management to make sure that problems associated with the lack of doing these jobs don’t start to happen.
In this guide we will talk five (5) simple steps to enhancing your security guard service and attaining what you imagine as your ideal key holding london.
Screen Your Guards Qualifications
In most nations, guards have been mandated to have a specified level of training before they could start working as security guards. If your condition is among these states, make sure that your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the type of training that is being supplied by your security company and ask yourself does it seem adequate.
Additionally, is the security guard firm performing history and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they ought to be providing you with verifications. Otherwise, why?
Another excellent way to display if the protector is a good match for your property is to perform a brief”interview” to get a feel for the guard and also to explain your expectations. This initial conversation will tell you a lot about what to expect from that guard and it gives you a chance to ask another guard if you feel that it is essential.
Assess Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces each guard to the company itself, in several cases the guard’s orientation to his delegated land is not as complete. We call the orientation for the delegated land”Website Specific Training”. Learn What your site specific training resembles:
• Can it happen at your property?
• How long is each new officer educated?
• How long can the security firm double bank?
• How thoroughly are your post orders clarified?
Determine the answer to each of the questions and make certain that they fit with what you feel is sufficient. You should even consider sitting in on your security guard business’s orientation and also your site specific training to acquire an understanding of what goes into preparing a guard to work in your property.
Guard supervision is among the main factors of good security guard service. When security businesses deliver poor oversight, there is not enough emphasis put on preventing errors, problems, and complaints. Lack of oversight also removes the chance for the protector to understand and better understand their duties. If the guards are not being supervised, they start to feel that their work is not important and they start to see themselves as not as a part of the security group. When guards don’t feel like part of your group it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract doesn’t require onsite oversight, how can your security guard firm remotely supervise its guards? Outside of the normal security firm field manager spot checks, the two methods of distant oversight that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to produce rounds of your property, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a distant way of tracking the guards while they’re on your property. These monitoring systems permit the security guard company to track the time and log the action of these guards while they’re making rounds to various areas on your property. Many Officer Tour Tracking Systems can create reports that enable the security guard firm to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be given with an updated version of these reports.
Along with Officer Tour Tracking systems, we’ve discovered that using a method for guards to check in regularly with the security guard company provides a way of earning certain that each guard is safe and alert. Using guards check-in regularly with the security guard company, at least every 30 minutes, guards feel that their safety is important and that being awake and alert is an significant part their job.
Expand Your Favorite
After hours inspections of your guards are always good ways of finding out exactly what is occurring with your security as you are not there. During these inspections, make sure to ask your security guards questions about their duties and responsibilities to make sure that they understand their jobs. In reality, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) by a certified security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when selecting a security adviser be sure that the adviser is not really a security guard company. If so, your audit is sure to develop problems with your existing security guard company.